Get in Touch With Us

Got a question about one of the free spins offers we cover, spotted something that needs updating, or want to tell us how a bonus actually played out for you? This is the page for that. Below is how to reach us and what happens once your message lands in our inbox.

The best way to reach our team

Email is the most reliable route to us. Send your message to [email protected] and a real person will read it — we don't rely on canned replies to stand in for an actual answer. We aim to respond within two working days, though this can stretch slightly during particularly busy periods.

If your question relates to a specific offer, mention the casino name and, where possible, the exact terms you're asking about. Free spins offers vary a lot in their fine print — wagering multiples, maximum cashout caps, eligible games, expiry windows — so the more detail you give us, the faster and more useful our reply can be.

What readers usually get in touch about

• Bonus and free spins terms — Questions about wagering requirements, expiry dates, game restrictions, or withdrawal caps attached to a welcome offer.
• Corrections — If an offer, rating, or detail on the site looks out of date, we want to know. Casino promotions change often and we'd rather fix an error than leave it standing.
• Licensing and safety questions — Readers sometimes want clarification on why we've included or excluded a particular operator, or how licensing affects player protection.
• Payment and withdrawal queries — General questions about deposit methods, processing times, or verification steps that our reviews reference.
• Content suggestions — Ideas for casinos, topics, or comparisons you'd like to see covered.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, tell us in your message and we'll point you toward appropriate support resources rather than casino information.

What we can and can't help with

We can explain how our reviews are put together, clarify how a bonus structure typically works, or correct something we've published. We can't process withdrawals, resolve account disputes, or intervene with a casino on your behalf — those matters sit directly between you and the operator you signed up with, and their own support channels are the right place to raise them. Every operator listed on this site should offer live chat, email, or phone support; check the casino's own site for those details.

We also don't guarantee outcomes, override a casino's bonus terms, or promise that any offer will pay out a particular way. Free spins and deposit matches always come with conditions set by the casino, not by us — always read those terms directly on the operator's site before opting in.

Before you write in about a specific offer

A few checks often answer the question before you need to send an email:

1. Confirm the casino holds a valid licence and that the site uses HTTPS encryption — this is basic to safe play.
2. Read the full bonus terms on the casino's own promotions page, including wagering requirements and maximum cashout limits.
3. Check whether the offer is restricted to certain games — free spins are often tied to one specific slot title.
4. Note the expiry window; unused bonus funds or spins are usually forfeited after a set number of days.
5. Verify your identity documents are ready in advance, since most casinos require KYC checks before releasing a withdrawal.

If you're looking for options specifically for players who prefer sites outside the GamStop self-exclusion scheme, our Best Non GamStop Casinos page runs through that separately.

A note on eligibility and responsible play

Online casino play is only available to adults who meet their state's minimum gambling age — typically 21 — and who are physically located within a state where real-money online casino gambling is legal. Availability varies significantly across the US, so always confirm your own state's rules before signing up anywhere.

If gambling has stopped being enjoyable or is affecting your finances or wellbeing, most licensed US casinos offer deposit limits, time-out tools, and self-exclusion programs. National resources such as the National Council on Problem Gambling helpline are also available if you or someone you know needs support — please mention this in your message if you'd like us to point you toward further help.

How we handle your message

Every email is read by a member of our editorial team, not filtered through automated triage. We aim to reply within two working days. If your enquiry is complex — for example, a detailed question about how a bonus's wagering requirement is calculated — it may take a little longer, but we will follow up rather than leave it unanswered.

We take accuracy in our free spins and bonus coverage seriously, and reader input genuinely shapes what we update and cover next. If something we've published misled you or didn't match what you found at a casino, we'd rather hear about it and correct it than leave it standing.

Thanks for taking the time to reach out — we look forward to hearing from you.